Orient Blackswan Private Limited
Terms and Conditions & FAQs
Do I pay any shipping charges?
Yes. Shipping charges are different for each country.
What is the Payment method? Credit Card
What will be the approximate delivery period?
Note: You may be subject to import duties and taxes on certain items, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Additionally, when ordering from www.orientblackswan.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
How do I know the status of my Order
You can contact our Customer Service Executives at firstname.lastname@example.org. They let you know the status of your order.
How do I track my order?
When books are dispatched, the AWB number and the URL of the courier company by which the books have been sent will be e-mailed to you. You can use this information to track your shipment.
When will my credit card be billed against the order?
Your credit card will be billed only after the books have been dispatched.
How can I return books?
Our replacement policy covers only those books which are damaged in transit. The request for replacement of damaged books must reach us within 15 days of delivery, after which the request will not be entertained. In such cases, either another copy of the book, if available, will be sent to you or a refund of the amount charged minus the handling charges (10%) will be made.
How can I cancel an order?
You can cancel an order at any time before the dispatch of the books. To cancel an order, you may send an email quoting the order number and with the subject “Cancellation” to email@example.com. The order cannot be cancelled after the books are dispatched. If we are unable to service your order the amount charged (inclusive of shipping charges, if any) will be refunded to you.
How can I get a refund if an order is cancelled or the books are not supplied?
Customer Registration Process and Guidelines:
Steps to create an account / register in http://www.orientblackswan.com
Steps to order a book in http://www.orientblackswan.com
How customers can protect themselves on online-transactions?