PART 1
COMMUNICATION SKILLS
- Effective Communication 3
Role and Importance of Communication 3
Features of Human Communication 3
Process of Communication 4 _ Types of
Communication 6
Barriers to Communication 8
- Oral Communication 11
Importance of Oral Communication 11
Importance of Listening in Effective Communication 12
Interpersonal Communication 18
Models of Interpersonal Relationship Development 20
Styles of Communication 23
Persuasion Techniques 23
Telephone and Cell phone Etiquette 26
- Written Communication 27
Paragraph Writing 27
Summaries 35
Expansion of Proverbs 38
Essay writing 39
Report writing 42
The Scientific Paper 46
Letter Writing 50
Letters of Complaint 51
Replies to Complaints 53
Letters of Enquiry and Responses 56
Résumé Writing 60
Visumes 65
Statement of Purpose 65 _ E-mail 67
- Remedial English 71
Importance of Vocabulary and Grammar 71
Homonyms, Homophones and Homographs 72
Synonyms 75
Antonyms 77
One-word Substitutes 80
Idioms 83 _ Words Often Confused 88
Tense and Aspect 90
Subject–Verb Agreement 94
Active and Passive Voice 98
Direct and Indirect Speech 100
Articles 103
Adjectives 105
Prepositions 108
Prefixes 109
Suffixes 110
Question Tags 111
Punctuation 113
Common Errors 127
Correction of Common Errors 131
PART 2
READING FOR ENRICHMENT
1. A. P. J. Abdul Kalam 141
2. An Interview with Microsoft CEO: Satya Nadella 149
3. Azim Premji 155
4. Sachin Tendulkar 160
5. Sam Pitroda: The Knowledge Revolution 169
Technical Vocabulary 175