S. S. Baredia is an Indian Railway Traffic Service (IRTS) officer in the Ministry of Railways, Government of India. Before he joined the civil services in 2016, he worked with Madhya Pradesh State Civil Services. He worked as Child Development Project Officer, Department of Women and Child Development; and served as CEO, Janpad Panchayat, Department of Panchayat Raj and Rural Development. In addition to his extensive experience as a civil servant, he has also taught Ethics in various reputed coaching institutes.

A. Lilhare is a postgraduate in English Literature. He has a vast experience in teaching aspirants for UPSC, State PSC and other examinations. He is the director of Ajab’s Academy, Delhi.

Table of Contents

Introduction

1. Ethics and Human Interface
Ethics: Essence, Determinants and Consequence; Why Ethics?; How are Ethical Frameworks Built?; Ethics and Morality; Ethics as a Guide to Life: The End Goal; Free Will and Determinism; Character in Ethics; The Historical Evolution of Ethics; Religion and Morality

2. Dimensions of Ethics
Normative Ethics; Meta-Ethics; Applied Ethics; Evolutionary Ethics; Lying and Ethics

3. Ethics in Private and Public Relationships
What, Why, How; Types of Conduct; Evolution and Emergence of Morality; Public and Private Relationships; Legal Intervention in the Realm of the Private

4. Human Values
What are Values?; Hierarchy and Classification of Values; Value Theory of Milton Rokeach (1918–88); Value Theory of Clare W. Graves (1914–86); Choosing Personal Core Values; Role of Family in Inculcating Values; Role of Society in Inculcating Values; Role of Educational Institutions in Inculcating Values

5. Lessons from the Lives and Teachings of Great Leaders, Reformers and Administrators
Mahatma Gandhi; Sardar Vallabhbhai Patel; Jawaharlal Nehru; Dr Bhimrao Ambedkar; Napoleon Bonaparte; Abraham Lincoln; Swami Vivekananda; Raja Rammohan Roy; Nelson Mandela; Martin Luther King Jr; George Washington; Deendayal Upadhyaya; Rammanohar Lohiya; Swami Dayananda Saraswati; Tulsidas; Kabir; Guru Nanak; Guru Ravidas; Sri Ramakrishna Paramhans; Sri Narayan Guru; Maulana Abul Kalam Azad; Rabindranath Tagore; Mother Teresa; A. P. J. Abdul Kalam

6. Attitude
What is Attitude?; Components of Attitude: The Tripartite ABC Model; Implicit and Explicit Attitudes; Measuring Attitude; Behaviour, Intention, Beliefs and Goals; Functions of Attitude; Attitude and Behaviour; Attitude Formation
and Attitude Change; Factors Controlling Attitude Change; Methods of Attitude Change; Goals and Attitude Change; Moral, Political and Bureaucratic Attitudes; Persuasion as a Model of Belief Correction for Attitude Change

7. Aptitude
Introduction; Aptitude for the Civil Services; Intelligence; Role of Personality in Learning; Aptitude versus Attitude

8. Emotional Intelligence
Introduction; Why is Emotional Intelligence Important?; Classifying Emotional Intelligence; How to Achieve Emotional Intelligence; Working with Emotional Intelligence; Models of Emotional Intelligence

9. Foundational Values for Civil Servants
Introduction; Integrity; Objectivity; Impartiality and Non-Partisanship; Empathy; Dedication to Public Service; Tolerance; Compassion towards Weaker Sections; Courage of Conviction; Perseverance

10. Contributions of Moral Philosophers and Thinkers from India and the World
Indian Philosophers; Ethics in Religion; Western Philosophers; Chinese Philosophers; Social Contract Theory; Contemporary Critique of Social Contract Theory

11. Ethics in Public Administration
Status and Problem; The Politics-Administration Dichotomy; The Principles of Administration; Public Administration as Political Science; Public Administration as an Independent Discipline; Ethical Concerns in Government; Low Road Approach; High Road Approach; Public Service Ethos; Ethical Minimum and Ethical Maximum; Ethical Dilemma in Government; Ethical Dilemma in Private Institutions

12. Source of Ethical Guidance
Laws, Rules and Regulations as Sources of Ethical Guidance; Conscience as the Source of Ethical Guidance

13. Accountability
Accountability and Ethical Governance; Types of Accountability; Accountability and New Public Management

14. Strengthening of Ethical and Moral Values in Governance
Introduction; Ethics Training for Public Servants; Steps taken by India in Ethics Training

15. Ethical Dilemma
Introduction; Trolley Problem; How to Handle Ethical Dilemma

16. Ethics in International Relations
Introduction; Ethical Theories of International Relations; Different Ideologies of International Relations; Ethics of International Funding

17. Corporate Governance
Introduction; Ethics of Corporate Governance; Corporate Governance in India; Corporate Social Responsibility

18. Public Service
Introduction; Meaning of ‘Public’ in Public Service; Public Interest; Conflict of Interest; Public Service Values

19. Probity in Governance
Philosophical Basis of Governance; Good Governance; Key Challenges in Governance; Social Capital: A Shared Destiny; Philosophical Basis of Probity; Code of Ethics and Code of Conduct; Citizen’s Charter; Utilisation of Public Funds; Probity in Governance and Challenges of Corruption; Measures for Curbing Corruption and Ensuring Probity in Governance; Fourth Report of the Second Administrative Reforms Commission: Ethics in Governance; Causes of Corruption; Ethical Framework; Recommendations Related to Ethical Framework for Ministers; Ethical Framework for Legislatures; Code of Ethics for Civil Servants; Ethical Framework for the Judiciary; Legal Framework for Fighting Corruption; Protecting the Honest Civil Servants; Seventh Report of the Second Administrative Reforms Commission

20. Work Culture
Power Distance, Uncertainty Avoidance, Individualism, Masculinity/Femininity

21. Quality of Service Delivery
Introduction; Framework for Quality Service Delivery; Six Sigma; Lean Methodology

22. Case Studies
Solved Case Studies (UPSC Civil Services Mains Examinations 2013–19); Unsolved Case Studies (UPSC Civil Services Mains Examinations 2020–23); Sample Case Studies with Solutions

Bibliography