Frequently asked Questions
How do I Register on the Orient BlackSwan website https://www.orientblackswan.com?
How can I order a book or other product from https://www.orientblackswan.com?
How can I protect myself when I make online transactions?
Do I pay any shipping charges?
Yes. Shipping charges vary depending on the country to which the item purchased is to be sent.
Click here to view Shipping charges for each country.
What are the Payment methods available?
200+ payment methods are available. Some options are: Credit Cards, Net Banking, Debit Cards, Prepaid instruments(Wallets), UPI and Bank EMI. For the complete list of payment
please click here for a complete list of payments options available.
How long will it take for me to receive my order?
Note: You may be subject to import duties and taxes on certain items, which are levied once a shipment reaches your country. Additional charges
for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.
Additionally, when ordering from www.orientblackswan.com you are considered the importer of record and must comply with all laws and
regulations of the country in which you are receiving the goods.
How do I know the status of my order?
You can contact our Customer Service Executives at firstname.lastname@example.org. They will let
you know the status of your order.
How do I track my order?
When books are dispatched, the AWB number and the URL of the courier company through the books have been sent will be e-mailed to you. You can use this
information to track your shipment.
How can I return books?
Our replacement policy covers only those books which are damaged in transit. In such cases, either another copy of the book, if available, will be sent to you or a refund of the
amount charged minus the handling charges (10%) will be made. The request for replacement of damaged books must reach us within 15 days of delivery, after which the request will
not be entertained.
How can I cancel an order?
You can cancel an order at any time before the books/products are despatched by us. To cancel an order, you may send an email to email@example.com quoting the
order number and with the subject, “Cancellation”. The order cannot be cancelled after the books have been despatched. If we are unable to service your order for any reason,
the amount charged (inclusive of shipping charges, if any) will be refunded to you.
How can I get a refund if an order is cancelled or the books/products are not supplied?
In case, we are unable for any reason, to ship the books/products to you, we will refund the amount paid using the original mode of payment you used.